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Control Room Operator

Salary

£10.94per hour

Job Type

Full Time/Part Time

Area

Bellshill

Closing Date

26 April 2024

Reference ID

SMC010

Role Profile: to deliver a high quality monitoring service in accordance with the policies and procedures as agreed with the Scottish Government. 


Key Accountabilities: 

Processing of incidents/violations within agreed key performance indicators

Monitor the activity of our client base through the use of RF Tagging, GPS Tracking. 

Respond professionally to calls from internal/external customers in line with our agreed key performance indicators. 

Reporting incidents/non compliance to the appropriate agencies within the required timescale. 

Produce reports as required by either internal or external customers

Escalate reportable indidents to the Monitoring Centre Suoervisor and as per agreed procedures

Support and advise Monitored Persons during the duration of their curfew. 

Document all contact with our customers both internal and external

Build and maintain excellent working relationships with both internal and external customers through the application of the priniciples of pro-social modelling. 

Maintain, Uphold and demonstrate G4S values and protect company brand.

Compliance with Information Security responsibilities. 


Key Competencies: 

Acting Professionally

Delivering Objectives

Supporting and working with others

Delivering great customer service


Essential Skills and Knowledge: 

Excellent interpersonal and communication skills

Ability to remain calm, postive and confident in a pressurised environment

Ability to make decisions based on facts and information available

Excellent time management skills with the ability to prioritise own workload

Flexible working style. 


The successful candidate with benefit from a competive salary, extensive training, excellent benefits and a friendly working environment. 


COME ALONG AND MEET THE EMPLOYER AT OUR INFORMATION SESSION: CONTACT YOUR CASEWORKER TO BOOK A SPACE!! 

If you are a registered client with Routes To Work, please contact your caseworker to apply. If you are not a registered client, please contact us to check you are eligible for this opportunity.

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