Part-Time Administrator

Location: Motherwell, North Lanarkshire
Hours: 10:00am - 2:00pm, 2 days per week (likely Monday and Tuesday)
Rate of Pay: £14.00 per hour

We are seeking a professional, organised and compassionate Part-Time Administrator to join a busy counselling practice in Motherwell. This is an excellent opportunity for an experienced administrator who is comfortable dealing with sensitive and confidential information while providing a warm and welcoming service to clients.

Key Responsibilities

• Managing and maintaining both paper-based and electronic client files.

• Answering telephone enquiries in a professional, empathetic and confidential manner.

• Handling sensitive and confidential client information in line with data protection requirements.

• Managing email correspondence and general administrative tasks.

• Welcoming and greeting couples attending appointments at the practice.

• Supporting the smooth day-to-day running of the office.

• Assisting with scheduling and other administrative duties as required.

Essential Requirements

• Previous administration experience.

• Good IT skills, including experience using Microsoft Office and email systems.

• Excellent telephone manner and strong communication skills.

• A caring, empathetic and professional approach when dealing with clients.

• Ability to work discreetly and maintain strict confidentiality at all times.

• Strong organisational skills with excellent attention to detail.

• Ability to work independently and manage workload effectively.

Desirable

• Experience working within a counselling, healthcare, wellbeing or client-focused environment.

• Experience handling confidential or sensitive information.

Additional Information

• Flexibility to work occasional additional days during busy periods and holiday cover is required.

• The successful candidate will be reliable, trustworthy and committed to maintaining the highest standards of professionalism and confidentiality.