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Routes to Retail Course with Job Opportunities



Job Type

Full Time/Part Time



Reference ID


Dates: TBC

Days: Tuesday, Wednesday, Thursday & Friday

Start Time: 9:30am start on all days and will last until around 4pm most days, excluding Friday where it will be a shorter session.

Location:  Airdrie

What is included in the Routeway:

  • Working in Retail

  • Customer Service & Employability Skills

  • REHIS Licencing course workbook

  • World Host Customer Service Certification

  • Mock Interviews

  • Retail Orientated Interview skills

Following completion of the course and assessment throughout the course by our Tesco and Retail expert. You will be given an interview and we will feed your scores to the Tesco Store Manager(s).

Store Colleague Job Description:

Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you!!

You will be responsible for:

  • Knowing your customers and serving them with passion and pride; giving great natural service.

  • Passionate and knowledgeable about the products and services within my store.

  • Working across the store in our service, picking and replenishment areas where required.

  • Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.

  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.

  • Being knowledgeable about your store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.

  • Handling products with care to maintain quality and ensure they reach customers in the best condition.

  • Being myself, living our values, making everyone feel welcome and always following our policies.

  • At times, you may be required to accept deliveries into the store

You will need:

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride

  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip

  • To take the initiative and make decisions that are right for our customers

  • Work well within a team and communicate openly with others

  • Build relationships with colleagues to create a team spirit, having fun and celebrating success

  • Be at work on time, well presented and ready to be a brand ambassador

What’s in it for you:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)

  • Request flexible working from day one

  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home

  • Access to free wellbeing services with a range of resources to support your mind, body, and life

  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%

  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes

  • Uniform provided and policies to support you for all of life’s moments, big and small

  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

  • Click here to read more about the benefits we have available for our colleagues

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. 

If you are a registered client with Routes To Work, please contact your caseworker to apply. If you are not a registered client, please contact us to check you are eligible for this opportunity.

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