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  • Home
  • Clients
    • Client Journey
    • New Client Support Services
    • Client Case Studies
    • Wellbeing Services
    • Employability Services
    • Training
    • In Work Support >
      • Support Advice
      • Career Progression
    • Job Listings
    • Client Survey
  • Partners
    • What RTW Offers Clients
    • Partner Case Studies
    • Partner Testimonials
    • Partner News & Events
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    • Benefits for Employers
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    • Employer Survey
  • About Us
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    • Feedback, Suggestions & Complaints
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Team Leader

31/3/2021

 
Job Title:                                           Team Leader – Full Time (35 hours post)
Reports to:                                       Operations Manager
Location:                                           Across North Lanarkshire (initially working from home)  
Salary:                                               £36,056
Working Pattern:                           Mon-Fri 9am – 5pm
Duration:                                         Fixed term to 31st March 2022 (may be an opportunity to                                                                    extend)
At Routes to Work, we believe in the power of people and the transformative effect we have.
 
We are seeking motivated, energetic, and committed individuals to join our team to support the economic recovery within North Lanarkshire through assisting unemployed residents into sustainable employment
 
About us
 
Routes to Work Limited (RTW) is a registered Charity and a strategic partner within North Lanarkshire’s Working, the North Lanarkshire Partnership’s Employability Service. 
 
At RTW, we deliver employment support services and skills development to economically disadvantaged residents of North Lanarkshire who require our support to access and sustain work and make improvements in their lives.
 
What’s new?
 
We have been successful in securing funding to deliver a range of services for young people under the Scottish Youth Guarantee and are delighted to be helping this disproportionately affected group as part of the economic recovery.
 
We are looking for team members to help us deliver on the Scottish Youth Guarantee services as well as supporting the other programmes at Routes to Work that continue to be crucial to ensure that North Lanarkshire and its’ residents are able to avail themselves of the labour market opportunities that will occur once the economic recovery starts.
 
 
​About you
 
You will be an experienced leader with a proven ability to manage/lead a team and will possess skills in communication, people & performance management and quality systems.  You will provide leadership, support & direction to a team of staff, often operating in peripatetic outreach capacities, who are involved in the operational delivery of targets through the provision of a range of services to disadvantaged client groups within North Lanarkshire, helping these clients re-engage with the labour market. 
 
Candidates must have a drive and passion to improve the lives of North Lanarkshire residents. You must demonstrate that you can be resourceful; resilient; self-motivated and are completely client-centric.
 
About the job
 
The post holder will be responsible for delivery across an agreed geographic area and will have responsibility for ensuring contractual targets and quality standards are achieved by all staff in their team.
 
The role involves leading and managing a multi-functional service delivery team and ensuring that staff resourcing across all activity is appropriately reviewed and applied to ensure optimum performance is achieved against key contractual targets.
 
You will be an experienced leader with a proven ability to manage/lead a team and will possess skills in communication, people & performance management and quality systems.  You will provide leadership, support & direction to a team of staff, often operating in peripatetic outreach capacities, who are involved in the operational delivery of targets through the provision of a range of services to disadvantaged client groups within North Lanarkshire, helping these clients re-engage with the labour market. 
 
Your main responsibilities will include;

  • Leading and managing a multi-functional service delivery team and ensuring that staff resourcing across all activity is appropriately reviewed and applied to ensure optimum performance is achieved against key contractual targets.

  • Line-managing the activities of staff within the service ensuring that the individual client caseload and associated outcome targets as outlined in the project specifications are achieved including 1-2-1 supervision, support and implementation of the capability and performance management policy as necessary.

  • Achieving quality standards and outcome targets as agreed in the relevant contracts/service levels agreements.

  • Liaising with other Team Leaders across the company to ensure that services are excellent and effective across the company.

  • Supporting the Operations Manager in the reporting of project activities to the Depute Chief Executive, Chief Executive, Board of Directors & key partners.

  • Ensuring staff are capable of delivery of services across the varying investment streams and have the appropriate skills and knowledge necessary for effective delivery – identifying any gaps and agreeing development plans where required.
  • Working closely with the Claims and Validation Administrators to develop and implement monitoring & quality assurance systems for effective project delivery and to the relevant standards (ISO27001).

  • Ensuring that staff are tracking & accurately reporting client activities and outcomes within the relevant client tracking databases within agreed contractual and/or company prescribed timelines and quality standards.
 
The post being recruited for is to support the following programme.
The Scottish Young Person’s Guarantee is aligned to the principles of No-One Left Behind, by providing flexible, user-based employability support and training to young people aged 16-24 years. The YPG is intended to provide young people, aged 16-24 years, with an opportunity, based on their own personal circumstances and ambitions, of: going to university or college; joining an apprenticeship programme; undertaking training; accessing fair employment including work experience; or participating in a formal volunteering programme.
 
This post is subject to membership of the PVG scheme.
 
The Application Instructions
 
To apply you must download the relevant information below and take note of the instructions above with further guidance to apply;
  • Expression of Interest
  • Application Form
  • Job Applicant Data Policy
  • Job Description
  • Person Specification
 
Closing Date for Applications: Monday 19th April 2021 by 5pm. 

Please submit all applications to recruitment@routestowork.co.uk
5._gdpr_job_applicant_data_policy_-_final_160518.doc
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4._gdpr_external_application_form_27.7.18.doc
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1._job_profile_-_team_leader_-_generic.docx
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2._person_specification_operational_team_leader_final.docx
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6._expression_of_interest_-_all_posts.docx
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