Statistics
93% of our clients surveyed found the service easy to access.
99% of our clients surveyed told us our service was what they needed.
99% of our clients surveyed are satisfied with the facilities on our premises.
100% of our clients surveyed feel we are trying to help.
93% of our clients surveyed feel our job opportunities.
Client Quotes
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“After 6 months of nothing but dead end searching I signed up with RTW and within about 3 weeks I am now about to start my dream job!” |
“Have really enjoyed working with my caseworker, she has been really supportive and helpful, and really puts me at ease.” |
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“Someone (caseworker) believed in me, and getting a second chance at life. Life has very much improved.” “In-Work Support – Everyone connected with the service made me feel valued and instilled some confidence in me.” |
“In-Work Support – RTW helped me with the realisation that older workers were still valued in the workplace.” “My caseworker has helped me and motivated me to get where I am today, and I couldn’t thank them enough. “ |
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“In-Work Support – Keep up the good work, you’re changing people’s lives.” |
“Just getting back into work after 7 years was the most important thing to me.” |
“I had given up, but RTW didn’t”
Examples of Improvements Made following SUI Feedback
Brand new client computers in all our delivery centres, complete with Microsoft Office |
Tea/Coffee available at reception for all clients |
Broadcast licence in each office, allowing us to have the radio playing in the background for a less formal atmosphere |
Travel boards detailing local bus routes throughout North Lanarkshire |
