industry specific routeways

​Customer Service
Course is designed for anyone wishing to enhance their customer service skills. Learn all aspects of good/bad customer service, dealing with customer complaints, the importance of customer service, upselling techniques, telephone and face to face interaction.
 
Contact Centre
An introduction to working within a contact centre, it explains that this is a fun environment, wither you have worked in a call centre or not, this course will answer most of the questions people may have, it also has examples of exercises in, telephone skills, active listening and preparing for employment within a contact centre environment. 
 
Warehouse
Learn about the machinery and the operators within the Warehouse and the roles within in a Warehouse.  Certification in power pallet truck, first aid and manual handling

Retail
This course is for all levels of clients that have expressed an interest in starting in the retail trade. It will by the end enable your clients to have the confidence and knowledge to apply for retail positions. Learn about merchandising, stock control, customer service, sales strategies within retail.
 
Care
Learn about and gain certification in manual handling patients, first aid, health & safety, catheter care, stoma care, dignity in care, infection control, food safety, food nutrition.

Hospitality
Learn about food hygiene, health & safety, moving and handling, infection control, food safety and food nutrition.

Administration
Learn about IT, Microsoft packages, administration skills, telephone skills, filing management systems.