Customer Support Advisor (Financial Support & Solutions)

Customer Support Advisor (Financial Support & Solutions)

Full-time | Permanent

Pastdue Credit Solutions (PDCS)

No experience required – full training provided

You don’t need previous call centre or financial services experience to succeed in this role. If you’re a strong communicator who enjoys helping people, we’ll provide comprehensive, paid training to fully prepare you for the role and support you every step of the way.

About the role

At Pastdue Credit Solutions, we help customers who may be experiencing financial difficulty by having fair, supportive and professional conversations.

This role focuses on quality customer service, understanding individual circumstances, and agreeing realistic and affordable solutions. You’ll never be expected to pressure customers or push unaffordable outcomes – doing the right thing for customers is central to how we work.

What you’ll be doing

• Handling      inbound and outbound calls in a professional, respectful manner

• Listening      to customers and understanding their personal circumstances

• Agreeing      affordable payment arrangements based on customer needs and affordability

• Supporting      customers by signposting them to relevant charities and support      organisations when appropriate

• Updating      customer accounts accurately with call outcomes and notes

• Working      towards achievable performance targets focused on service quality and      positive customer outcomes

This role is ideal if you:

• Are      a confident, friendly communicator with good listening skills

• Have      empathy and enjoy helping people find solutions

• Are      comfortable using computers and learning new systems

• Can      work independently while also being part of a supportive team

• Want      a stable role with genuine development and progression opportunities

👉 No previous experience is required – attitude, communication skills and a willingness to learn are what matter most.

Pay, bonus & benefits

• Starting      salary up to £27,315.60 (depending on experience)

• Monthly      bonus paid for delivering strong customer service, having quality      conversations, and achieving positive customer outcomes

• Performance-based      salary reviews, with up to 3 potential increases per year

• 42.5      hours per week, with structured shifts and breaks

• Fully      paid, robust training programme to set you up for success

• Pension      and Life Insurance

• Free      onsite parking

• Clear      career progression opportunities within our Contact Centre

• Regular      team incentives, competitions and social events

About Pastdue Credit Solutions

Pastdue Credit Solutions (PDCS) is a UK-based debt collection agency working with a wide range of companies across the UK to recover overdue payments fairly and responsibly.

We are:

• Authorised      and regulated by the Financial Conduct Authority (FCA)

• Members      of the Credit Services Association (CSA)

• Fully      committed to ethical, compliant and customer-focused collections

We value colleagues who are resilient, adaptable, and passionate about delivering the right outcomes for both customers and clients.

Equal opportunities & accessibility

Pastdue Credit Solutions is an equal opportunities employer and proud to support the Disability Confident scheme. We welcome applications from all suitably skilled candidates and are committed to providing reasonable adjustments throughout the recruitment process.

If you’d like to discuss the role or have any questions before applying, our friendly recruitment team would be happy to help.