Relief Adviser / Virtual Support

Relief Advisor / Responder

Salary:£14.35 per hour
Hours: Relief / Flexible
Location: Wishaw and Glasgow
Shifts: Day, Back and Night Shifts

The Role

An established health and social care organisation is looking to recruit a Relief Advisor / Responder to provide person-centred support using a combination of technology-enabled care and direct response support.

The role involves supporting individuals with a range of needs, including mental health needs, disabilities and addictions, helping them remain safe and independent within their own homes and communities.

As an Advisor, the successful applicant will provide remote support using video and digital technology. Calls can range from general reassurance and medication reminders to supporting individuals experiencing distress or a deterioration in their wellbeing.

As a Responder, the successful applicant will provide practical out-of-hours support when required, including responding to alarms, personal care requests, falls, wellbeing concerns and other support needs.

Key Responsibilities

The successful applicant may be required to:

• Provide compassionate, person-centred remote and face-to-face      support

• Respond appropriately to alarms, falls, personal care and      wellbeing concerns

• Provide reassurance and support during periods of distress

• Provide medication prompts where appropriate

• Monitor technology-enabled care systems and respond to alerts

• Promote independence, choice, dignity and wellbeing

• Recognise and report safeguarding or adult protection concerns

• Respond appropriately to incidents and emergency situations

• Maintain accurate support records and update individual support      plans

• Work collaboratively with colleagues, families and health and      social care professionals

• Provide basic technical support relating to care technology

About the Successful Applicant

The organisation is looking for someone who is:

• Compassionate, calm and person-centred

• Comfortable using technology and digital systems

• Able to communicate confidently with people who have different support      needs

• Capable of responding calmly and appropriately to challenging      or unexpected situations

• Reliable and able to work independently as well as part of a      team

• Flexible and willing to work across Wishaw and Glasgow     when required

• Available for a range of shifts, including night and      out-of-hours work

Please note:The Advisor element of the position can involve extended periods of sitting and screen time.