Customer Administrator

Employment Type: Full-time, Permanent
Work Schedule: 8-hour shifts, Monday to Friday (no weekends)

Experience: Minimum 3 years in customer administration (required), 1 year in customer service (preferred)

Key Responsibilities:

• Efficiently      handle inbound calls and resolve issues.

• Record and      manage current jobs within the job management system/database.

• Generate,      dispatch, and track service quotations.

• Coordinate      new equipment delivery with clients and transport contractors.

• Obtain      purchase order numbers from clients.

• Manage      hire and warranty claims for executive review.

• Provide      operational support to customer field engineers.

• Plan and      schedule tasks with sub-contractors.

• Maintain      organized files and business activity records.

• Ensure      effective information sharing across departments.

• Perform      general administrative tasks and assist management with ad hoc duties.

Essential Skills and Qualifications:

• Proficiency      in Microsoft Office: Excel, Word, Outlook; knowledge of      Business Central Cloud is a plus.

• Exceptional      Telephone Skills: Confident and professional customer      engagement.

• Robust      Administrative Skills: Strong attention to detail and      accuracy.

• Time      Management and Organizational Abilities: Excellent      prioritization and multitasking skills.

• Communication      Skills: Proficient in both written and verbal      communication.

• Office      Experience: Considerable experience in an office      environment.

• Positive      Work Ethic: Punctual, professional, reliable, and      maintains discretion.

Desirable Traits:

• Dynamic      and Motivated: Enthusiastic self-starter who is      conscientious and eager to provide valuable support.

• Adaptable      and Responsive: Proactive approach to tasks and team      dynamics.

• Team      Player: Contributes positively to the team and      maintains a collaborative spirit.

• Detail-Oriented:     Meticulous eye for detail and accuracy.

Benefits:

• On-site      parking available.

• Easily      commutable from surrounding areas of M8, Glasgow with reliable rail links      to and from Wishaw.