Customer Liaison Officer

*THIS POST WILL INITIALLY BE BASED IN BATHGATE FOR INDUCTION AND TRAINING* 

The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the Customers, Sub-Contractors, Client representatives and the team members and to assist to meet and improve their business plan KPI target.

General Duties/Key Responsibilities:

· To be the first port of call for Customers who are experiencing difficulties with the implementation of planned maintenance works/ Programmed upgrade works

· To liaise closely with Customers in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of planned maintenance works programmes with the minimum of disruption

· To keep all lines of communication open between all parties to ensure the smooth running of the works

· To maintain up to date records of documentation

· To minimise and manage complaints

· Deliver prompt, accurate and relevant information through written and verbal correspondence

· To attend Customers meetings which may occur outside of working hours

· To produce weekly reports on projects for the administration and site team.

· To assist the site team to plan and organise sequence of works according to the information received

· To carry out written and photographic condition surveys of properties prior to the works and during the works.

· Identifying risks and areas of concern prior to commencement of works/during works

· Generating disclaimers identifying where risks may arise

· Effective and efficient management of own time

· Additional duties as and when business needs require.

Skills and Knowledge: 

Essential:

• UK Full Driving Licence

• Confident in using Word, Excel, Email & Databases. 

• Excellent customer service & communication skills face to face and via telephone.

• Previous experience in a fast paced Office environment. 

• Used to self management & prioritising workloads. 

• Experience in Customer Service role. 

Desirable:

• Industry Knowledge

• Able to assess own performances and follow training direction

What We Offer

• Competitive Salary

• Employer contributed pension scheme

• Employee Assistance Programme with 24 hours telephone and online access

• Generous company sick pay

• 32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)

• Academy programme that acknowledges the success of our trainees and apprentices

• Legends scheme, with a reward for the ultimate legend!

• Employee engagement events to bring together colleagues and families e.g. Family Fun Day, Summer BBQ, Christmas Night out

• Access to Flexible Benefits Scheme (including buy holidays, discount to retailers, bike to work scheme, Healthshield care plan, and many more).

• Work for PLC Company with option to join share save scheme