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Customer Support Coordinator



Job Type

Full Time



Closing Date

14 May 2024

Reference ID


Job Details :

Job Title : Customer Support Coordinator

Hours : 39 hours per week

Wage : £12.40

Company Profile

A Motherwell based security company that is one of the UK's leading providers of social alarms, including warden/nurse call systems, telecare systems and alarms are currently recruiting for a Customer Support Coordinator, who will be based in our Motherwell Office. Monday to Thursday 8.30am to 5pm Friday 8.30am to 4. Hourly rate for the role will be £12.40

Key Duties and Responsibilities :

The successful Customer Support Coordinator will be part of the Central Support Services Team responsible for delivering exceptional customer service to major accounts and smaller clients ensuring all service delivery KPI’s are met.

Main duties:

· You will be responsible for the daily scheduling of engineers for reactive callouts and maintenance visits, prioritising emergency calls and ensuring customers satisfaction every time.

· You will be responsible for ensuring all customer KPI’s are met and details are accurately updated and logged in our CRM database

· Support the build of monthly client reports detailing contract performance as well as identifying performance opportunities across the field service team.

· You will act as a primary point of contact for designated major accounts under your remit, responding to enquiries via email and telephone in a timely manner

· Experience:

· Excellent Customer service Skills

· Excellent written and oral communication skills

· Excellent organisational skills, with an ability to manage, organise, and control your workload against competing deadlines within a demanding and ever-changing environment.

· Strong analytical and problem solving skills

· Flexible, team player and excellent attention to detail.

Essential Criteria :

Customer Service Skills

If you are a registered client with Routes To Work, please contact your caseworker to apply. If you are not a registered client, please contact us to check you are eligible for this opportunity.

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