Security Officer

Security - Front Line

About The Company:

We are a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - 

Trust, Respect, Unity, and Empowerment.

About The Role:

SHIFT PATTERN - MONDAY - FRIDAY, OCCASIONAL WEEKEND, OUT OF HOURS COVER, PUBLIC HOLIDAYS

***MUST HAVE SIA LICENCE.*** MANNED GUARD OR DOOR SUPERVISOR **

A Front‑of‑House (FOH) Security Officer is the first point of contact for visitors, staff, and contractors entering a building or site. They combine customer service with security professionalism, helping maintain a safe, welcoming, and well‑managed environment.

Key Responsibilities
1. Access Control

Monitor and manage entry and exit points.
Verify ID badges, visitor passes, and contractor authorisation.
Prevent unauthorised access.
Maintain accurate visitor logs.

2. Customer Service

Greet visitors and provide directions or assistance, ALL VISITORS WILL BE SEARCHED
Handle enquiries courteously and professionally.
Coordinate with reception staff or building management.

3. Monitoring & Patrols

Conduct regular patrols of the premises to identify risks.
Monitor CCTV systems (if part of role).
Report hazards, maintenance issues, and suspicious behaviour.

4. Incident Response

Respond to alarms, disturbances, or emergencies.
Follow site‑specific incident response procedures.
Provide clear communication to control rooms or emergency services.

5. Safety & Compliance

Enforce health and safety protocols, including fire safety procedures.
Assist during evacuations or building lockdowns.
Conduct security checks on bags, deliveries, or vehicles (if required).

6. Conflict Management

De‑escalate tense situations using effective communication.
Manage difficult or aggressive individuals professionally.
Record incidents accurately for follow‑up or investigation.

7. Reporting & Documentation

Write detailed incident reports.
Complete daily occurrence logs.
Communicate issues to supervisors or facilities/security management.


Skills & Qualities Needed

Strong communication and customer service skills.
Professional, calm, and approachable manner.
Good situational awareness and observation ability.
Ability to follow procedures and remain consistent.
Conflict management and de‑escalation skills.
Reliability and integrity.

How many candidates are you recruiting for this vacancy?

3 (3 remaining)

Employment Contract Type:

Permanent

Advertising Location:

Lanarkshire

Salary From:

£13.45

Pay To:

£13.45

Working Pattern Information

Hours:

Full-time

Will this position have variable shifts?

Yes

Shifts Will Be

Mornings only, Afternoons only, Days, Nights, Weekends, Other

Variable Shift Information

Varied shift rota